Watchdog Monitoring
Availability, latency and interface health polled continuously with alerting to your team. Eyes on the network without changing who operates it.
Small sites and lean IT teams
Discipline 03 · Operations layer
A network operations center that watches your plant, not a dashboard.
Full-lifecycle operations — instrumentation, monitoring, response and reporting. On-site PortGuard modules stream real telemetry, alerts reach engineers who act, and every metric stays exportable. No cloud lock-in, no black box.
Coverage
24 / 7 / 365
Response SLA
15 minutes
Collection
SNMP · Syslog · Flow
Data ownership
Yours
01 / Full lifecycle
Full lifecycle
Instrument, monitor, respond, report — one operations team accountable from the sensor in the closet to the monthly review.
LC-01Instrumentation
Instrumentation
On-site PortGuard modules and agentless polling give the NOC real visibility instead of ping checks.
- 1U PortGuard sensor modules installed in each closet
- SNMP, syslog, flow and API collection from existing gear
- Wireless telemetry: utilization, retries, noise floor, client count
- Circuit, PoE budget and environmental sensing
- Baseline capture before thresholds are set
LC-02Monitoring
Monitoring
Round-the-clock watch with thresholds tuned to your traffic, not to a vendor default.
- 24/7 availability and performance polling
- Per-site thresholds derived from your own baseline
- Anomaly detection on utilization and error counters
- Wireless health tracked against the original design spec
- Live dashboards in your client portal
LC-03Response
Response
Alerts that reach a human who acts — escalation paths, runbooks and change windows agreed up front.
- Automated alerting with tiered escalation
- Documented runbooks per site and per failure mode
- Remote remediation and controlled config rollback
- Carrier and vendor ticket handling on your behalf
- Incident timeline and root-cause write-up
LC-04Reporting
Reporting
Monthly evidence of what the network did — capacity, uptime, incidents and what to fix next.
- Uptime and SLA attainment reporting
- Capacity and growth trending per site
- Patch and firmware compliance status
- Incident register with resolution times
- Exportable data — you keep every record
02 / Coverage models
Coverage models
Four ways to run the operations layer, from watching only to owning the incident.
Proactive Management
PortGuard owns thresholds, patching, firmware and configuration backups, and acts on alerts before users file tickets.
Multi-site operations
Incident Response
Named NetOps engineers, 15-minute response SLA, documented runbooks and full incident handling end to end.
Uptime-critical environments
Telemetry Ownership
Metrics stay yours — exportable, portable and visible in your portal. No proprietary cloud you cannot leave.
Every engagement
03 / Metrics we watch
Metrics we watch
Streamed from on-site PortGuard modules and your existing infrastructure into your portal.
Channel utilization
Airtime pressure per band and per zone, trended against design targets.
Retry rate
Retransmission percentages that expose interference and coverage holes early.
Noise floor
Ambient RF noise tracked per radio with threshold alerting on drift.
Client count
Association counts per AP and per zone for capacity and growth planning.
Throughput
Per-site and per-uplink throughput with saturation alerting.
Latency & loss
Path quality to critical destinations and carrier circuits.
PoE load
Switch PoE budget consumption to catch overdraw before devices drop.
Device uptime
AP, switch and module availability with outage duration history.
04 / Operating standard
Operating standard
The commitments every NOC engagement is held to.
Coverage
24 / 7 / 365
Response SLA
15 min
Telemetry retention
Exportable
Cloud lock-in
None
05 / Industries served
Industries served
Seven verticals, each with its own uptime expectations and escalation realities.
Medical
Clinical Wi-Fi and telemetry monitored with change control and audit trails.
Hospitality
Guest experience watched per property, escalated before the front desk hears it.
Retail
Store-level uptime and POS path monitoring across large footprints.
Transportation
Terminal, yard and remote-site links watched around the clock.
Warehouse
Scanner and voice reliability tracked shift by shift.
Educational
Campus density and capacity trending through term cycles.
Government
Documented monitoring and reporting for compliance regimes.
06 / Service tiers
Service tiers
Three engagement levels, scoped by site count, uptime requirement and response commitment.
Tier 1Per site
Watchdog Telemetry & Alerting
Continuous visibility and alerting while your team keeps the keys.
- PortGuard telemetry module installed on site
- 24/7 availability and performance polling
- Threshold alerting to your team
- Monthly health and capacity report
- Portal dashboards for your staff
Tier 2Most common
Proactive Managed NOC
We watch it, we patch it, and we fix it before it becomes a ticket.
- Everything in Tier 1, actively managed
- Patch and firmware management windows
- Configuration backup and rollback
- Remote remediation of alerts
- Carrier and vendor ticket handling
Tier 315-min SLA
Dedicated NetOps & Incident Response
Named engineers and a contractual response clock for uptime-critical networks.
- 15-minute response SLA, 24/7/365
- Named NetOps engineers assigned to your account
- Custom runbooks per site and failure mode
- Incident command and root-cause reporting
- Quarterly capacity and architecture review
Proprietary hardware arm
Shop portguard.storeTelemetry runs on our own hardware — modular 1U PortGuard sensor frames and PoE utility units ship from the store and drop straight into your closet.
Not sure which tier fits?
Run the guided inquiry — facility type, site count and uptime requirements map straight to a matched tier and scope summary.