Network operations center · Live board

The board our engineers watch — every gauge and every line explained.

This is the live view the PortGuard NOC works from. On-site modules and your existing equipment stream telemetry every 60 seconds; gauges sweep with the fleet's current state, and the feed below them records every event the system sees. Clients get the same board scoped to their own sites inside the portal.

Polling cadence

60 seconds

Coverage

24 / 7 / 365

Alert ack SLA

15 minutes

Feed retention

Exportable

01 · Gauge wall

Six numbers that describe the whole network

Each card shows the live gauge plus exactly what it measures, where amber and red thresholds sit, and what the NOC does the moment a threshold is crossed. Thresholds are tuned per site from your own baseline — these are the fleet defaults.

Fleet availability99.98%

What it measures: The share of monitored devices — switches, access points, modules and circuits — that answered the last polling cycle. Every site is polled every 60 seconds.
Amber at: Below 99.5% — one or more devices missed two consecutive polls.
Red at: Below 97% — a site or a group of devices has dropped off the network.
NOC response: The NOC runs a ping sweep and checks the last circuit telemetry, then escalates to the on-call engineer inside the 15-minute SLA.

Device healthNormal

What it measures: CPU, memory and thermal headroom across PortGuard modules and managed switches, weighted across the whole fleet.
Amber at: Any device above 70% load sustained for 10 minutes.
Red at: Any device above 90% load, or reporting thermal warnings.
NOC response: Engineers identify the top process or interface, shed load or schedule a controlled reboot inside a maintenance window.

AP heartbeatAll reporting

What it measures: How recently each wireless access point last checked in. A missing heartbeat is the earliest sign of a power, cabling or controller fault.
Amber at: Any AP silent for more than 5 minutes.
Red at: Any AP silent for more than 15 minutes — treated as offline.
NOC response: The NOC cycles the PoE port remotely and re-associates the AP; if it stays down, a field engineer is dispatched.

Uplink throughput71% peak

What it measures: Traffic on each site's internet uplinks as a percentage of circuit capacity, sampled continuously from the module and switch counters.
Amber at: Above 70% of capacity for 15 minutes.
Red at: Above 90% of capacity — users will feel saturation.
NOC response: Flow analysis finds the top talkers, QoS is reviewed, and a carrier bandwidth ticket is opened if the trend holds.

Median latency18 ms

What it measures: Round-trip time from client networks to their core and to monitored destinations, taken as the median across probes each minute.
Amber at: Above 50 ms sustained.
Red at: Above 120 ms, or rising packet loss on the same path.
NOC response: A path trace isolates the hop — carrier, core or last-mile — and traffic is failed over to the healthy circuit where one exists.

PoE budget64% peak

What it measures: Power-over-Ethernet draw on managed switches against their total budget, before phones, cameras and access points start dropping.
Amber at: Any switch above 80% of its PoE budget.
Red at: Above 95% — the next powered device may fail to boot.
NOC response: A per-port audit rebalances loads across switches, and a power upgrade is scoped if growth keeps the switch in the red zone.

02 · Telemetry feed

Every event, in order, as it happens

The feed is the NOC's running log: every poll result, threshold crossing, failover and recovery lands here with a timestamp, the site it belongs to, and a severity. Critical rows page an engineer immediately; warnings accumulate into tickets.

Live event log · streaming streaming

14:02:11 UTCOKMDF-CORE-ABGP session to ISP-B re-established after an 18-second flap

14:01:47 UTCOKIDF-2AP-104 heartbeat resumed after remote PoE cycle

14:00:00 UTCINFOALL SITESBaseline poll complete · 12,480 devices · 60-second cadence

13:58:32 UTCWARNIDF-3Switch SW-3B PoE draw reached 82% of budget

13:57:04 UTCOKSITE-07Nightly configuration backup verified — checksum match

13:55:49 UTCCRITIDF-4AP-127 heartbeat lost — offline 15 minutes, engineer paged

13:52:10 UTCWARNMDFUplink-B sustained 71% utilization for 15 minutes

13:48:00 UTCINFOSITE-02Switch firmware 4.2.1 staged for tonight's maintenance window

13:44:37 UTCOKSITE-07Latency back under 50 ms after failover to ISP-B

13:41:02 UTCCRITSITE-04Circuit loss on ISP-A — traffic rerouted in 40 seconds